Help

General

What is your privacy policy?

At Metrolink Limo, we respect your right to privacy and handle your personal information with care. We will use your information only to confirm your reservation and/or for questions regarding your service experience. With your permission, we may also contact you regarding Metrolink Limo news, specials, and promotions. We will never sell your information to anyone.

Do you have a lost and found department?

Yes. Please contact our customer service department at (703) 865-9993 to retrieve all lost and found items. While Metrolink Limo is not responsible for any items that are lost or left in our vehicles, we will do our best to help you locate any lost items.

Do you provide child safety seats for your vehicles?

Yes, you may reserve a child safety seat for $20.00 per seat. We offer both baby seats and booster seats. Each of our vehicles are equipped with the proper seat belts, so you are welcome to bring your own child seat as well. If you require one of our child safety seats, please speak with a Customer Service Representative prior to the date of your transportation.

How far in advance do I need to make a reservation?

We suggest reservations be made at least 24 hours in advance for guaranteed service availability, with a 2-hour minimum notice. If you have an emergency and need immediate service, call us at (703) 865-9993 and we will do our best to assist you.

Are you closed on any holidays?

No. As the premier limousine service provider in DC, we offer limo service 24 hours a day, 7 days a week, 365 days a year.

What vehicles do you offer for hire?

Our fleet includes sedans, hybrids, SUV’s, stretch limousines, stretch SUVs, executive vans, mini buses of all sizes, party buses, and motor coaches. Please refer to our fleet page for more information regarding our diverse fleet of vehicles.

What is your service area?

Centrally headquartered in DC, we specialize in providing ground transportation solutions nationwide and anywhere in the U.S.

“Providing Transportation Nationwide,” is our slogan.  We recognize that trusted ground transportation services are required everywhere US and Metrolink Limo can act as your trusted one stop ground transportation provider.  Whether for corporate travel or a personal vacation, you can trust Metrolink Limo with all of your travel needs and requirements… anywhere in the world.

Rates & Billing

Can I set up a direct billing account?

Yes. Please contact our accounting department at (703) 865-9993 for details and to request an application.

Why is the amount charged different from the amount I was quoted?

Your rate quote is based on the information provided at the time your reservation was made. Additional charges can result from changes to your service during your trip, such as extra stops, waiting time, or extending the duration of your charter. If you do not feel that you had any additional services, please call our accounting department at (703) 865-9993 to review your charges.

Why are the dates on my bill different from my travel dates?

We do not process credit card transactions in our vehicles, so credit card transactions are posted after the chauffeur submits his or her paperwork. Processing generally takes about three days.

How do I get a duplicate receipt?

Contact our accounting department at (703) 865-9993. They can fax or email you a duplicate receipt for your records.

Do I need an account to make a reservation?

No, you do not need an account to make a reservation. A valid credit card is sufficient to guarantee your trip. However, businesses and frequent travelers are encouraged to set up a billing account to have all personal preferences saved for future trips.

Do you accept checks?

We only accept cash and all major credit cards.

Do I have to pay with the credit card provided during reservation set up?

No. You are welcome to pay with another credit card or cash. The credit card number provided at the time of your reservation is used only for guaranteed payment.

Why do you ask for a credit card number when I make my reservation?

All reservations are subject to guaranteed payment. The credit card number taken at the time of your order is used for this purpose. Charges for your reservation will be billed to this credit card if you do not cancel your service in advance (see our cancellation policy).

What credit cards do you accept?

We accept all major credit cards, including MasterCard, Visa, American Express, Discover, Diners Club and Paypal as well.

What is your cancellation policy?

We require at least 2-hour notice to change or cancel your reservation for sedans, SUV’s, and limousines. We require 5 day notice for all other specialty equipment and buses. If you cancel less than two hour before your scheduled pick up time, we will charge a 100% cancellation fee. Please speak with a Customer Service Representative for additional policies regarding cancellations.

Special Events

Do you have any larger vehicles?

Yes. In addition to sedans, hybrids, stretch limousines, and stretch SUV’s; our fleet includes vans, mini buses, party buses, and motor coaches that can accommodate larger groups.

Do all weddings have to be booked as charters?

Wedding service for the bridal party must be booked as a charter. However, we can provide transportation services for wedding guests as point-to-point service. Please contact us at (703) 865-9993 for more about wedding packages.